itmatters Privacy Policy
If you need to contact us about this, please send an email to privacy@itmatters.fr
Last updated: 10 October 2022
Welcome to itmatters’s privacy policy.
itmatters respects your privacy and is committed to protecting your personal data. We created this privacy policy to give you confidence as you visit and use the
itmatters website (the “Site”) and to demonstrate our commitment to fair information practices. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
We keep our privacy policy under regular review. We reserve the right, at any time, to add to, change, update, or modify this privacy policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this privacy policy from time to time to ensure that you continue to agree with all of its terms. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website is not intended for children and we do not knowingly collect or save any information from children under the age of 13.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
About us
itmatters (together the “itmatters Group”). This privacy policy is issued on behalf of the it matters Group so when we mention “itmatters”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the itmatters Group responsible for processing your data.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below.
How and why we collect and use information
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Dataincludes your first name and last name.
- Contact Dataincludes your business telephone number and email address.
- Technical Dataincludes data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the Site.
- Profile Dataincludes your job title, company website, industry worked in, global region and the reason for your interest in it matters.
- Usage Dataincludes the list of whitepapers you have downloaded from the Site, and the pages/information/content you consume on our website, products and services
- Marketing and Communications Dataincludes your communication preferences in receiving marketing emails, product announcements, newsletter and industry news communications and one to one communication.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How is your personal data collected?
- Information you voluntarily provide
If you contact us (by phone, email or through the Site), we may keep a record of that correspondence. We further delete your personal data automatically after 24 months of inactivity (e.g. when you do not visit the site or read our Newsletter).
- itmatters registration and customer support
You may provide us with information about you when you complete an itmatters web form, register to use a itmatters website (such as www.it matters.fr) or Service, request a Services demonstration, visit our websites, use our Services, respond to an advertisement, contact itmatters for support or other offerings, or attend an event or forum in which itmatters is hosting or participating. During such processes, we collect Personal Information about you. For example, we may collect your name, company name, address, email, phone number, billing and payment information, position, or title. We may also collect other public and third party information about you to supplement the information we hold such as information about the company where you work.
- itmatters website and use of cookies
We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our websites and Services. Through such tools, we receive and store information about how you use our websites and Services. For example, we receive information that your browser or device sends to our servers whenever you visit itmatters website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit itmatters website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Our servers collect similar information when you are logged into our website or Services.
The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using. In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We use first-party and third-party cookies, web beacons, and similar technologies in accordance with the information and options that may be provided to you when those technologies are used.
We advertise online, including displaying itmatters ads across the Internet on websites and in apps. When we advertise online to you, we may collect information through such technologies about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.
For more information about the types of cookies we use and managing cookies, please see Your rights in respect of your Personal Information below.
- Buttons, tools, and content from other companies
itmatters websites and Services may include buttons, tools, or content that link to other companies’ services (for example, a YouTube “Like” button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view itmatters web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information regarding its use of that information.
- itmatters social networking pages
We maintain pages on many social networking sites. We may collect information when you interact with our social networking pages.
If you report a problem with the Site and/or any services, we may keep that information for two years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
- Information we collect about you and your device
When you use the Site, we may use technology such as that provided by Google Analytics and HubSpot to collect information about your visit to our Site. You can find more information about Google Analytics here. In essence, Google Analytics enables us to analyse how you and others interact with our Site. You can find more information about HubSpot here.
The information we collect may include:
- Your IP address;
- The type of browser you use (e.g. are you using the Chrome or Safari browser?);
- The number of sessions per browser on each device;
- The type of device (e.g. Samsung) and operating system (e.g. Android) you are using;
- Referrer information;
- Time zone;
- User preferences; and
- Which pages you visited.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending any marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time using the contact details below. If you withdraw your consent, this will not affect the lawfulness of any processing carried out by us using your consent before such withdrawal.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| PURPOSE/ACTIVITY | TYPE OF DATA | BASIS FOR PROCESSING |
| To register you as a new customer or website user | Identity Data Contact Data | Performance of a contract with you. |
To manage our relationship with you which will include: 1. Notifying you about changes to our terms or privacy policy 2. Sending you requested marketing materials 3. Sending you Newsletters or Campaign marketing materials | Identity Data Contact Data | a) · Performance of a contract with you · Necessary to comply with a legal obligation · Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) For b) and c) based on Consent |
| To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Technical Usage | · Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) · Necessary to comply with a legal obligation |
| To use data analytics to improve our Site, products/services, marketing, customer relationships and experiences | Technical Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To contact you | Contact details | If requested by you via our website via our ‘Connect with IT MATTERS’ or ‘Request a Demo’’ buttons Based on Consent |
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
This is who we share your information with
We will only share your information with other organisations where we have your permission to do so in accordance with this privacy policy or where we believe it is necessary for a legitimate reason connected with this Site or in order to provide our services.
We work with analytics providers and we may receive information about you from them. Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.
| NAME OF THIRD PARTY | WHY WE WORK WITH THEM |
| Google Analytics | To monitor Website performance & user experience. All information shared with google analytics is anonymised |
| HubSpot (Marketing module) | To manage marketing information, distribution of emails and newsletters. |
| Salesforce (Sales module) | Tracking of interactions with leads and customers |
| hotjar | Website Heatmaps & Behavior Analytics Tools |
We may also disclose personal information to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
In addition, we may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on itmatters or its parent company, subsidiaries or affiliates, (2) protect and defend the rights or property of itmatters or the users of the Site, or (3) act under exigent circumstances to protect the safety of the public or users of the Site.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Cookies
We may use cookies to improve your experience using the Site. Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a web page and are often used in connection with cookies. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our Site. Cookies make the interaction between you and our Site faster and easier. We use cookies to distinguish you from other users of the Site and our services. This helps us to provide you with a good experience when you use the Site and also allows us to improve the Site and the services. Cookies and other things like local storage also help us authenticate you to deliver personalised content to you. You can find the full detail on cookies in our Cookie Policy.
International transfers
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commision
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they have entered into a contract with us which incorporates the European Commission’s Model Clauses.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data outside of the EEA.
Public forums
The Site may include interactive forums such as message boards and chat rooms. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Links to third party sites
If you follow any of the third-party links, plug-ins or applications you find on this Site, our privacy policy does not extend to third party sites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights
We think it is important that you are able to control your personal information.
You have the right to ask us not to process your information for marketing purposes. You may exercise your right to prevent such processing at any time by contacting us at the address stated at the end of this Privacy Policy.
The law gives you the right to request a copy of the personal information we hold about you. We first require you to prove your identity with two pieces of approved identification. We will supply, correct or delete personal information about you on our files. In addition, you may request rectification or erasure of personal information as well as the restriction of processing of your personal information. We will comply with your requests in accordance with the applicable law.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner’s Office (CNIL), the French supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the CNIL so please contact us in the first instance.
If you want to stop using the Site and the services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the Site and the services.
If you have any questions about our privacy policy, please contact our Data Protection Officer by email at privacy@it matters.fr
it matters Privacy Policy
If you need to contact us about this, please send an
email to privacy@itmatters.fr
Last updated: 10 October 2022
Welcome to itmatters’s privacy policy.
itmatters respects your privacy and is committed to
protecting your personal data. We created this privacy policy to give you
confidence as you visit and use the
itmatters website (the “Site”) and
to demonstrate our commitment to fair information practices. This Privacy
Policy will inform you as to how we look after your personal data when you
visit our website (regardless of where you visit it from) and tell you about
your privacy rights and how the law protects you.
We keep our privacy policy
under regular review. We reserve the right, at any time, to add to, change,
update, or modify this privacy policy, simply by posting such change, update,
or modification on the Site and without any other notice to you. Any such
change, update, or modification will be effective immediately upon posting on
the Site. It is your responsibility to review this privacy policy from time to
time to ensure that you continue to agree with all of its terms. It is
important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship
with us.
This website is not intended
for children and we do not knowingly collect or save any information from
children under the age of 13.
It is important that you read
this privacy policy together with any other privacy policy or fair processing
policy we may provide on specific occasions when we are collecting or
processing personal data about you so that you are fully aware of how and why
we are using your data. This privacy policy supplements other notices and
privacy policies and is not intended to override them.
About us
itmatters l (together the “it matters Group”). This privacy policy is issued on behalf of the it matters Group so
when we mention “itmatters”, “we”, “us” or “our” in this privacy policy, we
are referring to the relevant company in the itmatters Group responsible for
processing your data.
We have appointed a Data
Protection Officer (DPO) who is responsible for overseeing questions in
relation to this privacy policy. If you have any questions about this privacy
policy, including any requests to exercise your legal rights, please contact
our DPO using the details set out below.
How and why we collect and use
information
Personal data, or personal
information, means any information about an individual from which that person
can be identified. It does not include data where the identity has been removed
(anonymous data).
We may collect, use, store and
transfer different kinds of personal data about you which we have grouped
together as follows:
·
Identity Data includes your first name
and last name.
·
Contact Data includes your business
telephone number and email address.
·
Technical Data includes data related to
the device/browser, IP address and on-site/app activities to measure and report
statistics about user interactions on the Site.
·
Profile Data includes your job title,
company website, industry worked in, global region and the reason for your
interest in itmatters.
·
Usage Data includes the list of
whitepapers you have downloaded from the Site, and the
pages/information/content you consume on our website, products and services
·
Marketing and Communications Data includes your
communication preferences in receiving marketing emails, product announcements,
newsletter and industry news communications and one to one communication.
We also collect, use and share
Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data could be derived from your personal data but is not considered
personal data in law as this data will not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we
combine or connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal
data which will be used in accordance with this privacy policy.
We do not collect any Special
Categories of Personal Data about you (this includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health, and
genetic and biometric data). Nor do we collect any information about criminal
convictions and offences.
How is your personal data
collected?
· Information you voluntarily provide
If you contact us (by phone,
email or through the Site), we may keep a record of that correspondence. We
further delete your personal data automatically after 24 months of inactivity
(e.g. when you do not visit the site or read our Newsletter).
·
itmatters registration and customer support
You may provide us with
information about you when you complete a itmatters web form, register to use
a itmatters website (such as www.itmatters.fr) or Service, request a
Services demonstration, visit our websites, use our Services, respond to an
advertisement, contact itmatters for support or other offerings, or attend an
event or forum in which itmatters is hosting or participating. During such
processes, we collect Personal Information about you. For example, we may
collect your name, company name, address, email, phone number, billing and
payment information, position, or title. We may also collect other public and
third party information about you to supplement the information we hold such as
information about the company where you work.
·
itmatters website and use of cookies
We use information-gathering
tools, such as cookies and web beacons, to collect information as you navigate
our websites and Services. Through such tools, we receive and store information
about how you use our websites and Services. For example, we receive
information that your browser or device sends to our servers whenever you visit
a itmatters website. Your browser or device may tell us your internet protocol
(IP) address used to connect your computer to the Internet, computer and
connection information such as browser type, version, language and time zone
settings, browser plug-in types, operating system, and type of device you are
using. When you visit a Iitmatters website, your browser may also tell us
information such as the actions you take on our website, the page that led you
to our website and, if applicable, the search terms you typed into a search
engine that led you to our website. Our servers collect similar information when
you are logged into our website or Services.
The information we receive
through cookies and similar technologies may be associated with you, depending
on the website or Services you are using. In addition, third parties may be
able to collect information about your online activities when you use our
websites or Services using cookies or other technologies. We use first-party
and third-party cookies, web beacons, and similar technologies in accordance
with the information and options that may be provided to you when those
technologies are used.
We advertise online, including
displaying itmatters ads across the Internet on websites and in apps. When we
advertise online to you, we may collect information through such technologies
about which ads are displayed to you, which ads you click on, and the web page
where the ad was displayed to you.
For more information about the
types of cookies we use and managing cookies, please see Your rights in respect
of your Personal Information below.
·
Buttons, tools, and content from other companies
itmatters websites and
Services may include buttons, tools, or content that link to other companies’
services (for example, a YouTube “Like” button). We may collect information
about your use of these features. In addition, when you see or interact with
these buttons, tools, or content, or view a itmatters web page containing
them, some information from your browser may automatically be sent to the other
company. Please read that company’s privacy policy for more information
regarding its use of that information.
· itmatters social networking pages
We maintain pages on many
social networking sites. We may collect information when you interact with our
social networking pages.
If you report a problem with
the Site and/or any services, we may keep that information for two years in
case we need to contact you in relation to the issue for which you contacted
us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
·
Information we collect about you and your device
When you use the Site, we may
use technology such as that provided by Google Analytics and HubSpot to collect
information about your visit to our Site. You can find more information about
Google Analytics here. In essence, Google Analytics
enables us to analyse how you and others interact with our Site. You can find
more information about HubSpot here.
The information we collect may
include:
·
·
o Your IP address;
o
The type of browser you use (e.g. are you using the
Chrome or Safari browser?);
o
The number of sessions per browser on each device;
o
The type of device (e.g. Samsung) and operating system
(e.g. Android) you are using;
o Referrer information;
o Time zone;
o User preferences; and
o Which pages you visited.
How we use your personal data
We will only use your personal
data when the law allows us to. Most commonly, we will use your personal data
in the following circumstances:
·
Where we need to perform the contract we are about to
enter into or have entered into with you.
·
Where it is necessary for our legitimate interests (or
those of a third party) and your interests and fundamental rights do not
override those interests.
·
Where we need to comply with a legal obligation.
Generally, we do not rely on
consent as a legal basis for processing your personal data, although we will
get your consent before sending any marketing communications to you via email
or text message. You have the right to withdraw consent to marketing at any
time using the contact details below. If you withdraw your consent, this will
not affect the lawfulness of any processing carried out by us using your
consent before such withdrawal.
Purposes for which we will use
your personal data
We have set out below, in a
table format, a description of all the ways we plan to use your personal data,
and which of the legal bases we rely on to do so. We have also identified what
our legitimate interests are where appropriate.
Note that we may process your
personal data for more than one lawful ground depending on the specific purpose
for which we are using your data. Please contact us if you need details about
the specific legal ground we are relying on to process your personal data where
more than one ground has been set out in the table below.
PURPOSE/ACTIVITY | TYPE OF DATA | BASIS FOR PROCESSING |
To register you | Identity Data Contact Data | Performance of a |
To manage our 1. Notifying you about changes 2. 3. Sending you Newsletters or | Identity Data Contact Data | a) · Performance of a contract · Necessary to comply with a · Necessary for our legitimate For b) and c) |
To administer | Technical Usage | · Necessary for our legitimate · Necessary to comply with a |
To use data | Technical Usage | Necessary for |
To contact you | Contact details | If requested by Based on Consent |
Legitimate interest means the interest of
our business in conducting and managing our business to enable us to give you
the best service/product and the best and most secure experience. We make sure
we consider and balance any potential impact on you (both positive and negative)
and your rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests
are overridden by the impact on you (unless we have your consent or are
otherwise required or permitted by law). You can obtain further information
about how we assess our legitimate interests against any potential impact on
you in respect of specific activities by contacting us.
Performance of contract means processing your
data where it is necessary for the performance of a contract to which you are a
party or to take steps at your request before entering into such a contract.
Comply with a legal
obligation means processing your personal data where it is necessary for compliance
with a legal obligation that we are subject to.
This is who we share your
information with
We will only share your
information with other organisations where we have your permission to do so in
accordance with this privacy policy or where we believe it is necessary for a
legitimate reason connected with this Site or in order to provide our services.
We work with analytics
providers and we may receive information about you from them. Below is a
non-exhaustive list of third parties we work with. We may work with third
parties not listed below or stop working with the third parties listed below.
NAME OF THIRD PARTY | WHY WE WORK WITH |
Google Analytics | To monitor |
HubSpot (Marketing module) | To manage |
Salesforce (Sales module) | Tracking |
hotjar | Website Heatmaps |
We may also disclose personal
information to third parties to whom we may choose to sell, transfer or merge
parts of our business or our assets. Alternatively, we may seek to acquire
other businesses or merge with them. If a change happens to our business, then
the new owners may use your personal data in the same way as set out in this
privacy policy.
In addition, we may disclose
personal information if required to do so by law or in the good-faith belief
that such action is necessary to (1) conform to the edicts of the law or comply
with legal process served on it matters or its parent company, subsidiaries or
affiliates, (2) protect and defend the rights or property of it matters or the
users of the Site, or (3) act under exigent circumstances to protect the safety
of the public or users of the Site.
We require all third parties
to respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our
instructions.
Cookies
We may use cookies to improve
your experience using the Site. Cookies are small pieces of data that are
stored on your computer, mobile phone or other device. Pixels are small blocks
of code on web pages that do things like allow another server to measure
viewing of a web page and are often used in connection with cookies. HTML5
Local Storage is a small database located inside your browser which web pages
can use to store data to speed up their processing.
Cookies do lots of different
jobs, like letting you navigate between pages efficiently, storing your
preferences, and generally improving your experience of our Site. Cookies make
the interaction between you and our Site faster and easier. We use cookies to
distinguish you from other users of the Site and our services. This helps us to
provide you with a good experience when you use the Site and also allows us to
improve the Site and the services. Cookies and other things like local storage
also help us authenticate you to deliver personalised content to you. You
can find the full detail on cookies in our Cookie Policy.
International transfers
Some of our external third
parties are based outside the EEA so their processing of your personal data
will involve a transfer of data outside the EEA.
Whenever we transfer your
personal data out of the EEA, we ensure a similar degree of protection is afforded
to it by ensuring at least one of the following safeguards is implemented:
·
We will only transfer your personal data to countries
that have been deemed to provide an adequate level of protection for personal
data by the European Commision
·
Where we use certain service providers, we may use
specific contracts approved by the European Commission which give personal data
the same protection it has in Europe.
·
Where we use providers based in the US, we may
transfer data to them if they have entered into a contract with us which
incorporates the European Commission’s Model Clauses.
Please contact us if you want
further information on the specific mechanism used by us when transferring your
personal data outside of the EEA.
Public forums
The Site may include
interactive forums such as message boards and chat rooms. Please remember that
any information that is disclosed in these areas becomes public information and
you should exercise caution when deciding to disclose your personal
information.
Change of purpose
We will only use your personal
data for the purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is compatible with
the original purpose. If you wish to get an explanation as to how the
processing for the new purpose is compatible with the original purpose, please
contact us.
If we need to use your
personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may
process your personal data without your knowledge or consent, in compliance
with the above rules, where this is required or permitted by law.
Links to third party sites
If you follow any of the
third-party links, plug-ins or applications you find on this Site, our privacy
policy does not extend to third party sites. Clicking on those links or
enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible
for their privacy statements. When you leave our website, we encourage you to
read the privacy policy of every website you visit.
Security
We have put in place
appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.
We have put in place procedures
to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
Your legal rights
We think it is important that
you are able to control your personal information.
You have the right to ask us
not to process your information for marketing purposes. You may exercise your
right to prevent such processing at any time by contacting us at the address
stated at the end of this Privacy Policy.
The law gives you the right to
request a copy of the personal information we hold about you. We first require
you to prove your identity with two pieces of approved identification. We will
supply, correct or delete personal information about you on our files. In
addition, you may request rectification or erasure of personal information as
well as the restriction of processing of your personal information. We will
comply with your requests in accordance with the applicable law.
You will not have to pay a fee
to access your personal data (or to exercise any of your other rights).
However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we could refuse to comply with your
request in these circumstances.
We try to respond to all legitimate
requests within one month. Occasionally it could take us longer than a month if
your request is particularly complex or if you have made a number of requests.
In this case, we will notify you and keep you updated.
You have the right to make a
complaint at any time to the Information Commissioner’s Office (CNIL), the French supervisory
authority for data protection issues. We would, however, appreciate the chance
to deal with your concerns before you approach the CNIL so please contact us in
the first instance.
If you want to stop using the
Site and the services, you may do so. If you do, you may also want to remove
any cookies that we have placed on any device used to access the Site and the
services.
If you have any questions
about our privacy policy, please contact our Data Protection Officer by email
at privacy@itmatters.fr